Galveston/Brazoria County Residents:
If you have damage or think you may have damage, my office will file the claim for you with TWIA. We will call you back in the order your call or e-mail was received in order to take your information as soon as possible. Repeated calls to my office will only slow us down, so please be patient. Rest assured we will be working diligently to return all calls as quickly as possible.
Please be aware, due to the sheer volume of claims during a disaster, it will be at least 1-3 weeks before an adjuster contacts you. Repeated calls to my office or the adjuster will only slow them down, so please be patient. ***Please do NOT call Farmers for a windstorm-related claim, as this damage is covered by TWIA (not Farmers) and must be reported by the Agent.***
In the meantime, please do the following:
- Take pictures of unrepaired damage
- Make temporary repairs to prevent further damage
- Prepare an inventory of lost or damaged items
- Do not discard any items - the claims adjustor will need to see them!
Please be patient, as we will be answering phone calls and messages in the order received. Our answering service is out of state, so they will not be impacted by a disaster in our area. However, there may be a hold time due to the volume of calls.
Thank you in advance for your patience, and thank you for being a customer of this Agency and the Farmers Insurance Group.
- To report a TWIA claim – Please have your TWIA policy with you – We will need your policy number! Johnson Family Insurance – 281-648-2828
- To report an Auto claim – Farmers HelpPoint – 800-435-7764
- To report a Flood claim – Farmers Flood - (800) 759-8656
- For immediate disaster assistance if your home is uninhabitable - FEMA - 1-800-621-FEMA (3362)
- For temporary repairs to your home - ServPro - 281-412-6211
If you live in Galveston or Brazoria county, the following is information from TWIA about what to do after a loss:
For Policyholders, if you have a windstorm or hail loss, immediately contact your agent to report your claim.
- The agent will confirm the details of your loss and report your claim to TWIA.
- If your TWIA policy on the damaged property was in force at the time of the loss, TWIA will assign your claim to a local adjuster for investigation.
- TWIA will mail you a copy of the Claim Notice Acknowledgment and Assignment which will identify the adjusting firm handling your claim.
- The adjuster will contact you for an appointment to inspect your property.
- Please make reasonable and necessary temporary repairs ONLY to protect the property from further damage. “Temporary” means something that can be reasonably removed for inspection. It cannot be repairs that will prevent the adjuster from seeing the reported damage.
- Take photos of the damage prior to making any temporary repairs. Keep documentation of these repairs. Give the photos and documentation to the adjuster.
- Please review the “Important Notice for Insured's” which is attached to your policy.
PLEASE PRINT THIS INFORMATION AND KEEP IT WITH YOU IN THE EVENT OF A HURRICANE
Harris County Residents:
If you have damage or think you may have damage, please call Farmers HelpPoint at 1-800-435-7764 at your earliest convenience. Having your policy number ready is helpful, but not necessary.
In the meantime, please do the following:
- Take pictures of unrepaired damage
- Make temporary repairs to prevent further damage (after pictures are taken if at all possible).
- Prepare an inventory of lost or damaged items
- Do not discard any items - the claims adjustor will need to see them!
Please be patient as we are answering phone calls and messages in the order received. Our Agency’s answering service is out of state so they will not be impacted by a disaster in our area. However, there may be a hold time due to the volume of calls. Thank you in advance for your patience, and thank you for being a customer of this agency and the Farmers Insurance Group.
- To report a Home or Auto claim 24 X 7 – Farmers HelpPoint – 800-435-7764
- To report a Flood claim – Farmers Flood - (800) 759-8656
- For immediate disaster assistance if your home is uninhabitable - FEMA - 1-800-621-FEMA (3362)
