Click here to visit Farmers Catastrophe Page
3110 S Wadsworth Blvd Ste 102, Denver, CO 80227
Are you looking for a rewarding and challenging career? Do you want to make a difference in the lives of the people you work with? I invite you to apply with my agency.
Job Description—Customer Service Representative
Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company’s products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions.
Client Relationship Management duties include but are not limited to:
Must be licensed in the state of Colorado in P&C within three months and Life*/Health by the end of six months
Determine customer requirements and expectations in order to help the customer identify specific products and solutions
Solicit, sell, and negotiate new business policies
Review renewal business and identify appropriate follow-up action based on degree of change
Cross-sell/up-sell products to existing customers
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers’ needs
Perform risk analysis and field underwriting
Refer unresolved customer grievances or complex customer interactions to senior team member
Implement/adhere to company and Agency guidelines
General customer service duties as presented
Performs other duties as assigned
Business Results – Able to meet individual performance metrics and goals.
Multi-tasking – Able to successfully juggle multiple priorities at any given time.
Attention to detail – Maintain accurate and descriptive accounts of all customer interactions.
Communication – Possess outstanding written and verbal communication skills.
Job Knowledge – Understand basic product, billing, underwriting, and processing guidelines.
Teamwork – Accept feedback when offered and work well with others.
Problem solving – Able to research and identify timely solutions to customer related problems.
Required job duties are normally performed in a climate-controlled office environment.
Preferred skills and abilities
Four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience highly preferred. Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, and strong verbal and written communication skills.
Note: This position may require having the flexibility to work nonstandard hours/shifts and having the ability to adhere to a structured schedule. Some travel is required.
$10.00 an hour plus new business and retention bonuses once fully licensed.
How to apply:
Submit a cover letter, resume and a link to your LinkedIn profile to email@example.com
If you feel you are the right person, please fax a resume to 303-922-1002.
When your phone rings please answer it. You will hear ringing until the call is
connected with the agent.
Please wait while we connect your call...
Please do not close this call window until the call has been completed.
Please try again after 24 hours.
This listing is intended for informational purposes only and does not constitute
an offer to sell or an offer to buy any product. This site is published in the United
States for U.S. residents only.
This information and the products and services described here are intended only
for individuals residing in a state where the agent is properly licensed
Mike Schmisek | Insurance Agent |3110 S Wadsworth Blvd Ste 102 | Denver,CO 80227
*Life insurance issued by Farmers New World Life Insurance Company, 3003 77th Ave. SE, Mercer Island WA 98040. Products and features may not be available in all states and may vary by state.
**Securities offered through Farmers Financial Solutions, LLC, 30801 Agoura Rd.
Bldg. 1 Agoura Hills, CA 91301.
FINRA & SIPC.
Property and casualty insurance is offered through Farmers Insurance Exchange, Truck Insurance Exchange, Fire Insurance Exchange
and their subsidiaries and affiliates. A complete listing of the insurers and the states where they are licensed can be found